Legal Notice and Shopping




This document (together with all the documents mentioned in it) establishes the conditions governing the use of this website ( and the purchase of products on it (hereinafter, the "Conditions" ), regardless of the application, digital medium, support or device through which it can be accessed. Please read these Conditions and our Privacy and Cookies Policy (“Privacy and Cookies Policy”) carefully before using this website. By using this website or placing an order through it, you consent to be bound by these Conditions and by our Privacy and Cookies Policy, so if you do not agree with all the Conditions and with the Privacy Policy and Cookies, you must not use this website.

If you have any questions related to the Conditions or the Privacy and Cookies Policy, you can contact us through our contact channels.


The sale of items through this website is carried out under the name Natatul by NATATUL OU, with Registration number 16216802 and address at Vismeistri 14, 13522, Tallinn, Estonia registered in the with the phone number +372 53831821 and email


The information or personal data that you provide us about you will be treated in accordance with the provisions of the Privacy and Cookies Policy. By using this website you consent to the processing of said information and data and declare that all the information or data you provide us is true and corresponds to reality.


By using this website and placing orders through it, you agree to:

  1. Make use of this website only to make legally valid queries or orders.
  2. Do not make any false or fraudulent order. If it could reasonably be considered that an order of this nature has been made, we will be authorized to cancel it and inform the relevant authorities.

Provide us with your email address, postal address and/or other contact information truthfully and accurately. Likewise, you agree that we may use said information to contact you if necessary (see our Privacy Policy). If you do not provide us with all the information we need, we will not be able to process your order. By placing an order through this website, you declare that you are over 18 years of age and have the legal capacity to enter into contracts.


The items offered through this website are only available for shipment to European Union territory.


To place an order, you must follow the online purchase procedure and click "PAY". After this, you will receive a confirmation email.


In the event that you detect that an error has occurred when entering your personal data during your registration as a user of this website, you can modify them in the "My Account" section.

You can correct errors related to the personal data provided during the purchase process by contacting customer service by phone, via social networks (on Facebook, Instagram or Twitter) or through WhatsApp, as well as exercise the right of rectification contemplated in our Privacy and Cookies Policy through the aforementioned email.

This web page shows confirmation windows in various sections of the purchase process that do not allow you to proceed with the order if the data in these sections has not been provided correctly. Likewise, it offers the details of all the items that you have added to your cart during the purchase process, so that, before making the payment, you can modify the data of your order.

If you detect an error in your order after the completion of the payment process, you must immediately contact our customer service, at the telephone number or email address mentioned above, to correct the error.


All orders are subject to product availability. If there are difficulties in the supply of products or if there are no items in stock, we will refund any amount you may have paid.


Unless there are circumstances arising from the customization of the products, or unforeseen or extraordinary circumstances occur, we will send you the order consisting of the product/s listed in each Shipping Confirmation within the period indicated on the website according to the shipping method. selected and, in any case, within a maximum period of 30 days from the date of the Order Confirmation.

If for any reason we cannot meet the delivery date, we will inform you of this circumstance and give you the option of continuing with the purchase by establishing a new delivery date or cancelling the order with a full refund of the price paid.

Keep in mind, in any case, that we do not make home deliveries on Saturdays or Sundays, except in the case of the gift card.

For the purposes of these Conditions, it will be understood that the "delivery" has taken place or that the order has been "delivered" at the moment in which you or a third party indicated by you acquires the material possession of the products, which is will prove by signing the receipt of the order at the agreed delivery address.

The virtual gift card will be understood as delivered in accordance with the provisions of the Conditions of Use of the Gift Card.


If we are unable to deliver your order, we will try to find a safe place to leave it. If we are unable to find a safe location, your order will be returned to our warehouse. We will also leave you a note explaining where your order is and how to have it shipped to you again. If you are not going to be at the delivery location at the agreed time, please contact us to arrange delivery on another day.

In the event that 15 days after your order is available for delivery, the order has not been delivered for reasons not attributable to us, we will understand that you wish to withdraw from the contract and we will consider it resolved. As a result of the termination of the contract, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive delivery method that we offer) without undue delay and, in any case, within a maximum period of 14 days from the date on which we consider the contract terminated. Please, keep in mind that the transport derived from the resolution may have an additional cost, for which we will be authorised to pass on the corresponding costs.

This clause does not apply to the virtual gift card, whose delivery will be governed by the provisions of the Conditions of Use of the Gift Card.


In the case of making a purchase of pre-sale items, these will be delivered to the address selected by you within the periods indicated on our website.

Keep in mind that some of these items are subject to longer delivery times, which will be those shown on the website and, in any case, will be delivered within a maximum period of 30 days from the date of the Order Confirmation. 

In the case of mixed orders made up of products corresponding to the usual purchase process and pre-sale products (“Mixed Orders”), the items will have been ordered by you in the same order but may be delivered separately and in different terms.

Once the pre-sale products have been prepared, we will contact you to inform you that they are being shipped (“Shipping Confirmation”).

You have the right to withdraw from the contract within a period of 14 calendar days without the need for justification. In the case of Mixed Orders, the withdrawal period will expire 14 calendar days from the day that you or a third party indicated by you, other than the carrier, acquires material possession of the last of the goods.

The foregoing is without prejudice to the right of withdrawal of 30 days that assists you contractually counted from the Shipping Confirmation that you will receive for each of the goods that can be delivered separately in the case of Mixed Orders.

If you make a purchase of a pre-sale product, all the provisions contained in these Conditions will also apply.


The risks of the products will be at your expense from the moment of delivery.

You will acquire title to the products when we receive full payment of all amounts due in relation to them, including delivery charges, or at the time of delivery (as defined in clause 9 above), if this took place at a later time.


The prices on the website include VAT, but exclude shipping costs, which will be added to the total amount due as set out in our shipping policy.

Prices may change at any time, but (except as set out above) any changes will not affect orders for which we have already sent you an Order Confirmation.

You can use Visa, Mastercard, Paypal or the Natatul gift card as a means of payment, in addition to cash on delivery.

By clicking "PAY" you are confirming that the credit card is yours or that you are the legitimate owner of the gift card or credit card.

To minimize the risk of unauthorized access, your credit card details will be encrypted. Credit cards will be subject to checks and authorizations by the issuer of the same, but if said entity does not authorize the payment, we will not be responsible for any delay or non-delivery and we will not be able to formalize any contract with you.


This website also allows purchase through the guest checkout functionality. In this purchase mode, you will only be asked for the essential data to be able to process your order.

Once the purchase process is finished, you will be offered the possibility to register as a user or continue as an unregistered user.


In accordance with the provisions of article 68 of Law 37/1992, of December 28, on Tax on the Added Value, the delivery of the articles will be understood to be located in the territory of application of the Estonia VAT.

The applicable VAT rate will be that legally in force at all times depending on the specific item in question.

You expressly authorize us to issue the invoice electronically, although you may at any time indicate your wish to receive a paper invoice, in which case we will issue the invoice in that format.


Unless expressly provided otherwise in these Conditions, our liability in relation to any product purchased on our website will be strictly limited to the purchase price of said product.

However, and unless otherwise provided by law, we will not accept any liability for the following losses, regardless of their origin:

(i) loss of income or sales:

(ii) loss of business;

(iii) loss of profits or loss of contracts;

(iv) loss of expected savings;

(v) loss of data; and

(vi) loss of management time or office hours.

Due to the open nature of this web page and the possibility of errors in the storage and transmission of digital information, we do not guarantee the accuracy and security of the information transmitted or obtained through this web page unless it is established expressly the contrary in it.


You acknowledge and consent that all copyright, registered trademark and other industrial and intellectual property rights over the materials or content provided as part of the website correspond at all times to us or to those who granted us a license for its use. You may use such material only as expressly authorized by us or those who granted us a license for its use. This will not prevent you from using this website to the extent necessary to copy your order information or Contact details.


You must not misuse this website by intentionally introducing viruses, Trojans, worms, logic bombs or any other technologically damaging or harmful program or material. You will not attempt to gain unauthorized access to this website, the server on which the website is hosted, or any server, computer, or database associated with our website. You agree not to attack this website via a denial-of-service attack or a distributed denial-of-service attack.

Failure to comply with this clause could lead to the commission of offences typified by the applicable regulations. We will report any breach of these regulations to the appropriate authorities and we will cooperate with them to discover the identity of the attacker. Likewise, in case of breach of this clause, you will immediately cease to be authorized to use this website.

We will not be liable for any loss or damage resulting from a denial-of-service attack, virus or any other technologically harmful or harmful program or material that may affect your computer, computer equipment, data or materials as a result of the use of this website or of downloading content from it or to those that it redirects.


In the event that our web page contains links to other web pages and materials of third parties, these links are provided for informational purposes only, without us having any control over the content of said web pages or materials. Therefore, we do not accept any responsibility for any damage or loss arising from its use.


The applicable regulations require that part of the information or communications that we send you be in writing. By using this website, you agree that most of your communications with us will be electronic. We will contact you by email or provide you with information by posting notices on this website. For contractual purposes, you consent to use this electronic means of communication and acknowledge that all contracts, notices, information and other communications that we send you electronically comply with the legal requirements of being in writing. This condition will not affect your rights recognized by law.


The notifications that you send us must be sent through the telephone +372 53636232, via social networks (Facebook, Instagram and Twitter) or through WhatsApp. In accordance with the provisions of the previous clause and unless otherwise stipulated, we may send you communications either to the e-mail or to the postal address provided by you when placing an order.

It will be understood that the notifications have been received and have been correctly made at the moment they are posted on our website, 24 hours after an email has been sent, or three days after the postage date of any letter. To prove that the notification has been made, it will suffice to prove, in the case of a letter, that it had the correct address, was correctly sealed and that it was duly delivered by post or in a mailbox and, in the case of an email , that it was sent to the email address specified by the recipient.


The Agreement is binding on both you and us, as well as our respective successors, assigns and assigns. You may not transmit, assign, encumber or in any other way transfer a contract or any of the rights or obligations derived from it, without having obtained our prior written consent.

We can transmit, assign, encumber, subcontract or in any other way transfer a contract or any of the rights or obligations derived from it, at any time during its term. For the avoidance of doubt, such transmissions, assignments, encumbrances or other transfers will not affect the rights that, in your case, you, as a consumer, have recognized by law nor will they nullify, reduce or limit in any other way the guarantees, both express and implied. , which we could have granted.


We will not be responsible for any breach or delay in the fulfilment of any of the obligations assumed, when it is due to events that are beyond our reasonable control ("Cause of Force Majeure").

Causes of Force Majeure will include any act, event, failure to exercise, omission or accident that is beyond our reasonable control and, among others, the following:

  • Strikes, lockouts or other industrial action.
  • Civil commotion, riot, invasion, terrorist threat or attack, war (declared or undeclared) or threat or preparation for war.
  • Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.

  • Impossibility of using trains, ships, planes, motor transport or other means of transport, public or private.
  • Inability to use public or private telecommunication systems.
  • Acts, decrees, legislation, regulations or restrictions of any government or public authority.

It will be understood that the obligations will be suspended during the period in which the Cause of Force Majeure continues, and we will have an extension in the term to fulfil said obligations for a period of time equal to the duration of the Cause of Force Majeure. We will use all reasonable means to end the Force Majeure Event or to find a solution that allows us to perform our obligations despite the Force Majeure Event.


The lack of requirement on our part of strict compliance on your part of any of the obligations assumed by you under a contract or these Conditions or the lack of exercise by us of the rights or actions that may correspond to us by virtue of said contract or of the Conditions, will not imply any waiver or limitation in relation to said rights or actions nor will it exempt you from complying with said obligations.

No waiver by us of a specific right or action will imply a waiver of other rights or actions derived from a contract or the Conditions. No waiver on our part of any of these Conditions or of the rights or actions derived from a contract will take effect, unless it is expressly established that it is a waiver and it is formalized and communicated to you in writing in accordance with the provisions in the Notifications section above.


If any of these Conditions or any provision of a contract were declared null and void by a firm resolution issued by a competent authority, the remaining terms and conditions will remain in force, without being affected by said declaration of nullity.


These Conditions and any document expressly referred to in them constitute the entire existing agreement between you and us in relation to the object of the same and replace any other pact, agreement or previous promise agreed between you and us verbally or written.

You and we acknowledge having consented to the conclusion of a contract without having relied on any statement or promise made by the other party or that could be inferred from any statement or writing in the negotiations entered into by the two before it, except as expressly mentioned in these Conditions.

Neither you nor we will have any remedy against any misrepresentation made by the other party, verbal or written, prior to the date of a contract (unless such misrepresentation was made fraudulently) and the only remedy available to you the other party will be for breach of contract in accordance with the provisions of these Conditions.


We reserve the right to modify the Terms and Conditions. The modifications introduced will not be retroactive.

If you do not agree with the changes made, we recommend that you do not use our website.


The use of our website and the contracts for the purchase of products through said website will be governed by Estonian law.

Any controversy that arises or is related to the use of the website or with said contracts will be submitted to the non-exclusive jurisdiction of the Estonian courts and tribunals.

If you are contracting as a consumer, nothing in this clause will affect the rights that current legislation recognizes as such.


Your comments and suggestions will always be welcome. Please send us such comments, suggestions and queries through our contact channels or the indicated postal address. In addition, we have official complaint forms available to consumers and users. You can request them by calling +372 53636231 or through our contact channels.

Likewise, you can send your complaints and claims through our contact channels or the email, which will be attended by our customer service in the shortest possible time and, in any case, within the legally established. Likewise, they will be registered with an identification key that we will inform you of and will allow you to monitor them.

If you as a consumer consider that your rights have been violated, you can send us your complaints through the email address in order to request an out-of-court dispute resolution.

In this sense, if the acquisition between you and us has been made online through our website, in accordance with EU Regulation No 524/2013, we inform you that you have the right to request an out-of-court dispute resolution with us. on consumer matters accessible through the Internet address


Please note that the email is enabled for the purpose of allowing easy and direct access to the identification data of Natatul OU as a marketing company of the goods, as well as with the purpose that you can file the complaints or claims that you deem appropriate.

To send comments, suggestions, queries or any other matter other than the above, you can access our usual contact channels, that is: the telephone number +372 53636232, the chat available on the website, social networks (Facebook)

For more information, please consult the "Contact" section of the website.


We pay great attention to the information related to the characteristics of the products through technical descriptions, list of ingredients, mode of use and photographs that illustrate the products. All this is done within the limits of the technique and respecting the best market standards.

For any questions and/or queries, the client can contact us via email


All the content of the Natatul online store, illustrations, texts, denominations, brands, images and videos, are the property of Natatul OU. Any misuse can be legally pursued.

Document date: 31/04/2022